Service Level Agreement Template For Facilities Management

To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources. Facility Management will provide a response to requests based on the following priority level, which is granted to each mission requirement: we have also provided below a list of generally larger repairs and replacement services (also known as “projects”) that will facilitate facility management, but only if funded by the applicant and with approval from the Capital Work Group, the Dean of the College or Provost. In order to be transparent and clarify expectations with our customers, we have provided below a list of the types of repairs and basic services that, through the standard mission call process, will complement the management of the facilities at no cost to the requesting department. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. Sanitary repair, heating, ventilation and emergency air conditioning – (problems/objects, small or large, which can endanger the academic mission, Structural integrity or the operation of critical building systems) buildings/offices/bulletin boards, whiteboards, shelves, plates, plates/signs, etc. – (problems/elements, large or small, which must be addressed for the maintenance of normal operation) Key/blocking changes for other reasons such as maintenance – Instantly (supposed, communication is provided in person or by telephone) – See the project below; On a case-by-case basis and approved by the Capital Work Group, the Dean of the College or provost Special requests requiring heavy lifting, such as office moves and deliveries Response – 24-48 hours (suppose the communication is received by e-mail or ordering system) seasonally or planned – (problems/items that are occasional and/or can be dealt with according to the plan; Response – Same Day (assuming that problem-specific fm personnel are physically present to react) Device repair/installation service (e.g. B scientific laboratory equipment, kitchen equipment, weight room equipment) Emergency – (problems/elements considered to be of vital importance to life or fire.

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